Aircell (“Aircell”, “us” or “we”), operates this website – www.aircell.com . This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of your Personal Information through this website and the Aircell Broadband Service for Business Aviation (“ABS”) that is accessible via airborne.aircell.com.  

If you are simply visiting the website (including requesting information through the website) and you have not registered for or logged in to ABS, then the parts of this Privacy Policy relevant to those with an Account do not apply to you and the information we collect about you. 

This Privacy Policy does not apply to any information collected while you use the Gogo® Inflight Internet Service (www.gogoinflight.com ) available on commercial airlines.  The Gogo Inflight Internet Service has a separate privacy policy located at: www.gogoinflight.com/jahia/Jahia/site/gogo/privacy .

 

 

“Account Information” means Personal Information that we may collect during your registration for a service provided by us, including your name, e-mail address and e-mail preferences, password for your account and password hint question, mailing address, billing address, and complete set of credit card information that enables us to receive your payment (including credit card authorization number – we do not retain your credit card number). Account Information includes Personal Information we receive (if any) from any approved third party billing agent. We may also ask you to provide additional information on an optional basis in connection with setting up your Account.

“Contact Information” means information that allows someone to identify or contact you, including, for example, your name, address, telephone number, and email address.

“Personal Information” is any information about you that is associated with or linked to your Contact Information.

“Anonymous Information” means information that is not associated with or linked to your Contact Information; Anonymous Information does not permit the identification of individual persons.

An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. 

“Affiliates” are parent companies, subsidiaries, joint ventures, or other companies under a common control.

 

 

By using this website, you agree to the terms of this Privacy Policy.  You also expressly consent to the use and processing of your Personal Information according to this Privacy Policy.

If you reside outside the United States, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

 

 

When you register for a service provided by us, we collect your Account Information. In addition, depending on the service, we may collect your flying preference information, including your airline preferences, the type of plane you own or prefer and your flying frequency.  When you leave us feedback, we will collect any information that is contained in your feedback. When you contact us by sending us an e-mail, fax, or letter, we will collect your address, fax number, or e-mail address and any information contained in the e-mail, fax, or letter you send us. We record any e-chat sessions you have with us or our service providers.

 

 

As you use this website, certain information may also be collected passively, including your Internet protocol address, browser type, and operating system. We may also store a small text file called a “Cookie” on your computer to store certain information about you and your activities on the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). If you register for a service provided by us, we may include web beacons with the content and ads that we deliver to you as a part of that service, which we use to collect information regarding your interaction with such content and ads. 

 

 

We may receive Personal Information about you from other third party sources. We may associate this information with the other Personal Information we have collected about you.

 

 

We use your Personal Information to respond to requests that you make, to improve this website, to better tailor its features and performance and, if applicable, provide a service to you. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow. We may use records of e-chat sessions for support, training, and improvements to our services.

We may use your Personal Information to send you electronic newsletters or promotional e-mails, unless you have requested not to receive such promotional communications from us. We may also use your Personal Information to send you service-related communications.   You may opt out of service-related communications if you terminate your Account.

 

We may create Anonymous Information records from Personal Information by excluding Contact Information (which makes the information personally identifiable to you). We reserve the right to use and disclose Anonymous Information at our discretion.

 

 

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Contact Information.

 

 

Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.

We may provide your Personal Information to third party service providers (including approved third party billing agents) who work on behalf of or with us to provide the services related to this website. However, these service providers do not have any independent right to share this information (except pursuant to a legal requirement such as a subpoena or warrant).

We may share some or all of your Personal Information with our Affiliates in which case we will require our Affiliates to honor this Privacy Policy.

If our company or our assets related to this Privacy Policy are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information, as described in this Privacy Policy.

 

 

If you have registered for a service provided by us, we may be required by law, or by law enforcement officers acting under the color of law, to record some or all of your communications on or through that service. We may, and you hereby authorize us to, disclose your Personal Information (including your Account Information) and your communications through that service, if required by law or by law enforcement officers acting under the color of law, or if we believe in good faith that such disclosure is necessary to: (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or defend the rights, property, or safety of Aircell, you, other users, or third parties (especially in emergency situations). 

 

 

We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below). 

Despite your indicated e-mail preferences, if you have an Account, we may send you administrative e-mails regarding your service, including, for example, purchase confirmation, account creation confirmation, and notices of updates to our Terms of Use Agreement or Privacy Policy. You may change any of your Account Information by editing it in your account page. 

You may request deletion of your Account or Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.

 

 

If you register for a service provided by us, we may enable certain third parties (such as the Wall Street Journal Digest) to deliver content and ads on the Site. These third parties may collect (via tracking technologies like cookies or web beacons) and use Anonymous Information regarding your interaction with the content or ads that they deliver and with which you interact.

 

 

We do not intentionally gather Personal Information from people who are under the age of 13.  If you are under the age of 13, do not submit any personal information on this website.

 

 

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

 

 

We make reasonable efforts to protect your Personal Information, but no company, including Aircell, can fully eliminate security risks connected to handling information on the internet. 

 

 

If you have any questions regarding this Privacy Policy or our compliance with this policy, please contact us at Aircell Customer Service .

 

 

This Privacy Policy is incorporated into the Terms of Use and is subject to occasional amendment in accordance with the Terms of Use.  

This Privacy Policy was last updated in March, 2009.